The State of Customer Experience 2025 Report
Discover how CX leaders are thriving — and why others are falling behind.
Stronger, Faster, Measurable AI Outcomes
Verint Open Platform helps your contact center lower costs and elevate CX with AI-powered bots that automate CX workflows — delivering strong and measurable ROI in weeks, not months.
AI Business Outcomes from Verint Customers
Lower costs
$10M Saved
A bank contained 10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.
$79M Benefit
A telco reduced average call duration by 30 seconds while boosting sales with Coaching Bot.
Increase revenue
10% Increased Sales
A UK based telco increased cross-sell rates by 10% by providing real-time coaching to agents.
$3M More in Sales
A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.
Elevate CX
1.5x NPS Increase
A Brazilian telecom used speech analytics to help customers select the best services for their needs.
+39 NPS
A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot.
Recognized as best-in-class by your peers
Tired of failed AI experiments?
Explore our Open Platform
Verint provides a cloud-native open platform to increase CX Automation and deliver AI business outcomes, now.
Customer Self-Service
Increase self-service with AI-powered IVAsAgent Copilot
Dramatically increase agent capacityBusiness Analytics
Speech, text & desktop analyticsWorkforce Engagement
Increase employee capacity performance, and experienceVoice of Customer & Employee
Cross-channel CX insightsChannels & Desktop
Deliver omnichannel customer experiences
Verint customers see AI Business Outcomes, Now
Volaris: 85% containment rate
Verint Intelligent Virtual Assistant (IVA) contains 85% of customer interactions, enabling the contact center to handle 3x the number of interactions with the same number of agents. IVA helps Volaris increase agent capacity while simultaneously elevating CX and boosting revenue.
Utilita: Saves 35 seconds
Verint Wrap Up Bot, one of the Verint Agent Copilot Bots, helps Utilita increase agent capacity. The Wrap Up Bot cuts 35 seconds from every call by automating the creation of call summaries.
Fiserv: Bot increased quality monitoring coverage without adding headcount
Verint Quality Bot automates the process of performing quality evaluations. With Quality Bot, Fiserv was able to go from evaluating 1% of calls, to 96%. It would have taken 1200 employees to perform these evaluations manually.
Bradesco Seguros: Increased NPS 20 points
This Brazilian insurer uses Verint Speech Analytics to uncover insights from unstructured phone conversations. The insights found from Speech Analytics have helped Bradesco Seguros improve their NPS by 20 points.
Industry recognition
Customer Experience Management (CXM) Buyers Guide
Download the ReportThe evolution of customer experience (CX) — and the advancement in AI — is bringing about a shift in how organizations purchase and deploy contact center technology.
Verint Named Leader for VoC Analytics in Latest Frost Radar Report
Download the ReportFrost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
Verint named leader in The IDC MarketScape Report
Download the ReportGet the information you need to choose the right conversational intelligence and analytics partner to elevate CX and deliver AI business outcomes, now™.
CX automation insights
Drive AI outcomes now
Reach out to see how you can leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now.
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