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Volaris: 85% containment rate

Verint Intelligent Virtual Assistant (IVA) contains 85% of customer interactions, enabling the contact center to handle 3x the number of interactions with the same number of agents. IVA helps Volaris increase agent capacity while simultaneously elevating CX and boosting revenue.

 

Utilita: Saves 35 seconds

Verint Wrap Up Bot, one of the Verint Agent Copilot Bots, helps Utilita increase agent capacity. The Wrap Up Bot cuts 35 seconds from every call by automating the creation of call summaries.

Fiserv: Bot does the work of 1200 employees

Verint Quality Bot automates the process of performing quality evaluations. With Quality Bot, Fiserv was able to go from evaluating 1% of calls, to 96%. It would have taken 1200 employees to perform these evaluations manually.

Bradesco Seguros: Increased NPS 20 points

This Brazilian insurer uses Verint Speech Analytics to uncover insights from unstructured phone conversations. The insights found from Speech Analytics have helped Bradesco Seguros improve their NPS by 20 points.

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